General Conditions of Use

1 - Preamble

Lifen is an easy to use and secure medical messaging, monitoring and coordination solution for healthcare professionals, patients and digital health solutions vendors. Our goal is to streamline the care process through digital services. Our team comprises medical doctors, engineers and lawyers in order to best meet your needs, while complying with all regulations and compliance standards in use.

Health data security is a founding element of our approach. We want to facilitate the sharing of such data in an entirely secure and confidential fashion, while respecting patient rights and medical secrecy. The aforementioned data will only be used in the context of coordinating patient care between different healthcare professionals or hospital IT systems, and will not be transmitted to any other third party. If you have any questions about our terms and conditions, please do not hesitate to send an e-mail to

2 - Definitions

In this section, capitalized terms have the following meanings:

3 - Acceptance of the GCU and amendments

3.1 Acceptance

Any use of Lifen's services is subject to prior knowledge and explicit and unreserved acceptance of these General Conditions of Use and Supply of Services (hereinafter "GCUs ") by the Users. The GCUs are intended to govern the conditions of use of Lifen, its Services and Content, by the Users and to define their rights and obligations.

Acceptance of these GCUs implies acceptance of:
- the general conditions of use of MS Santé available at the following link;
- the general conditions of use of Apicrypt available at the following link;
- the charter of commitment to the proper use of APICRYPT® secure messaging available at the following link and whose principles are reproduced in Article 7.2 of these GCUs.
Acceptance is materialised by a validation click.

3.2 Amendment of the GCUs

In light of the possible evolution of its services, Lifen reserves the right to modify, at any time, the terms, conditions and references of these GCUs. The User is advised to regularly consult the latest version of the GCUs on the website. Continued use of Lifen after any modification to the GCUs constitutes acceptance of the modifications to the GCUs. In the event of failure by the User to comply with the GCUs, Lifen reserves the right to suspend or permanently block the User's access to their Lifen Account, by operation of law and without notice.

4 - Description of Lifen

Lifen offers as main services: sending and receiving Medical Documents, secure exchange of medical information, structuring data contained within health documents and integrating digital health solutions into hospital IT systems.

Sending Medical Documents

Lifen allows the sending of Medical Documents to any type of recipient: Healthcare professionals, legal entities (private practices and healthcare facilities) and patients. Lifen uses all the existing sending channels: sending by means of secure health messaging (MSSanté and Apicrypt), via Lifen, by fax or by post. The User has the possibility to specify their preference of sending channels. In the "Sent" tab, the User can track the Medical Documents that have actually been sent to the Correspondents, on a dashboard. Each line corresponds to a recipient document. The User has the possibility to see, for each sending, the channel used as well as the sending time. For any question or clarification concerning sending or the the software's operation, Lifen provides the User with the contact details of a support team that they can contact from Monday to Friday between 9 am and 7 pm. Lifen also provides an Application Programming Interface (API) that allows the sending of Medical Documents from an application.

Sending to Electronic Patient Record and National Medical Record

Where applicable, Lifen may be used to send documents and other medical information from practice management software (hereinafter the "PMS") to a healthcare facility's electronic patient record. Lifen may also be used to send documents to an Electronic Health Record (hereinafter the "EHR"), according to the terms and conditions agreed upon between Lifen and your facility.

Receipt of Medical Documents

Any Healthcare Professional can create a Lifen Account and can thus receive their Medical Documents digitally. Lifen ensures the identity of the User is valid and correct before the creation of a Lifen Account. Once on Lifen, the User can browse documents, download them in PDF format, and integrate such Medical Document into their office software or into the facility's information system. As for sending, the User who receives a Medical Document can access the history of the Medical Documents they have received on a dashboard or in their "Receiving" tab.

Exchange of Medical Information

The Lifen COVID application allows for the remote follow-up of patients showing symptoms of Covid-19 infection. The Healthcare Professional or the Patient are asked to fill in the medical information that will for the follow-up of the Patient affected by Covid-19, such as: general medical information (medical history, list of conditions, medications...), and real-time symptom monitoring via questionnaires. The Patient or the Health Professional can be at the initiative of the creation of the User account. This application is implemented temporarily in order to respond to an exceptional health situation in light of the novel coronavirus pandemic.

Creating an MSSanté address

When you create your Lifen account, we create a new MSSanté address for you. This address can be linked to your Lifen account upon request to our support service. We will also guide you if you wish to put this new address on the red list.

Service support

A User support service is provided from Monday to Friday, from 9:00 am to 7:00 pm for Facility users and their correspondents. This service can be reached through the following channels:

5 - Paid and free service

Issuance of Medical Documents via Lifen and exchange of medical information via Lifen Covid

The User acknowledges that access to and use of Lifen for the sending of Medical Documents, and the usage of Lifen Covid for monitoring patients with symptoms of Covid-19 may be a fee-based service. The rates and terms of payment for the various services offered by Lifen are available on the website.

Free reception

Access to Lifen for the reception of Medical Documents is a free service for all Users.

6 - Conditions of access and use

6.1 Authentication to access Lifen

The User acknowledges that access to and use of Lifen for sending Medical Documents and for exchanging medical information via Lifen Covid is a paid service. The rates and payment terms of the various services offered by Lifen are available on the website

6.2 Lifen Information or Alert

Access to Lifen for the reception of Medical Documents is a free service for all Users.

7 - Activation of a Lifen account

7.1 Activation of a Lifen Account

The User undertakes to use Lifen in compliance with their legal, regulatory, and ethical obligations, in particular to respect the rules relating to the sharing of medical information confidentially. The User is solely responsible for the content of the messages and documents exchanged with one or more Users within the framework of Lifen and is the sole judge of their relevance and sensitivity. In addition, the User undertakes to :

The User expressly acknowledges having been informed of the fact that :

The User is solely responsible for implementing all useful and relevant security measures to protect access to their Lifen Account and the data it contains.

7.2 Specific commitments of the User for sending to users of the APICRYPT® messaging system

Lifen allows its Users to send correspondence to addresses of the APICRYPT® secure health messaging system. The User undertakes to respect the charter of commitment to the good use of the APICRYPT® secure messaging system reproduced below, and to accept the penalties in case of non-compliance.

7.2.1 Charter of commitment to the proper use of APICRYPT® secure messaging

"The purpose of this charter is to remind you of a few rules that shall be respected in order to simplify exchanges with your colleagues. The letters you send are intended to be integrated into the medical files of your correspondents. However, the reception tools are very diverse, and to avoid transmission errors certain principles should be respected:

7.2.2 Operation and Scale of Penalties

In case of non-compliance with the aforementioned charter, and more precisely in the event that messages not directly concerning the follow-up of a Patient (hereinafter "Spam") are sent out by the User, penalties may be applied by APICRYPT® to Lifen. Lifen will then pass on these penalties to the User.

When it is detected that a User sent Spam for the first time, Lifen:

In the event of a second spam transmission, Lifen:

In the event of a third spam transmission, Lifen:

Scale of Spam penalties

The amount of the penalties depends on the volume of Spam sent, and are applied according to the following scale:

8 - Evidence Convention

The User acknowledges that the computerised records maintained within Lifen's electronic file processing servers will be considered as evidence of the exchanges and communications between the User and Lifen. The User undertakes not to contest their probative value and acknowledges the same probative value to the writings and electronic documents transmitted within the framework of Lifen as to the writings and paper documents. The User acknowledges and accepts that, after authentication, any manifestation of will through the use of the functionalities offered within Lifen constitutes an electronic signature and characterizes the proof of consent within the meaning of the provisions of the French Civil Code. In case of conflict between the Publisher's computerised registers and any paper or electronic document, the Publisher's computerized registers will prevail over the User's documents and will be the only ones admitted as proof.

9 - Limitations of Lifen's Liability

Lifen makes its best efforts to provide a quality service to its Users. However, in the event of dysfunction, Lifen will not be held responsible in the event of:

The User acknowledges that Lifen is bound only by an obligation of means and is not bound by a general obligation to monitor contributions. The User acknowledges that the proper functioning of Lifen is subject to the conditions of access to the Internet network and its possible limits and restrictions (coverage, saturation, availability). In any hypothesis, any User benefiting from the Lifen service remains entirely and exclusively responsible for the acts and decisions relating to their professional activity, in accordance with the legal, regulatory and deontological obligations governing their professional practice. Generally speaking, the security of the Lifen Account requires Users to comply with the security measures defined by ASIP Santé and in particular the rules relating to the definition and change of authentication elements.

10 - Protection of personal data

10.1 Personal health data

The Health Professional User who uses Lifen, whether they might be an independent practitioner or a healthcare facility, is the person responsible for the processing of personal health data transmitted through Lifen. It is therefore the responsibility of the Healthcare Professional Users who use Lifen to comply with the provisions of the CNIL and CNOM practical guide, which sets out compliance guidelines for healthcare professionals, and to implement all necessary measures to guarantee the confidentiality, security and integrity of personal health data. Lifen acts with respect to the personal data of Patients only as a subcontractor of the User responsible for processing, and according to the User's instructions. Lifen is responsible for the processing of the personal data of the Healthcare Professional User. Lifen explicitly encourages the User to take note of Lifen's Policy on the protection of Personal Data, which is an integral part of these GCUs, with regard to the rights of Patient and Healthcare Professional Users over their personal data.

10.2 Cookies and IP address

Lifen explicitly encourages the User to read Lifen's Personal Data Protection Policy, which is an integral part of these GCUs with regard to cookies.

11 - Intellectual Property

The User acknowledges that all content appearing on and, including but not limited to: the domain name, trademarks, texts, graphics, photographs, drawings, sounds, data, images, audio and video, but also the Lifen menu structure, its navigation flow, its logos, the design and organisation of its sections, their titles, databases, their structure and their contents, currently existing or that will be implemented in the future, are protected and are the exclusive property of Lifen.

As a consequence, and unless explicit and prior authorisation is granted by Lifen, all reproductions, representations and uses by the User other than those referred to above are prohibited, namely:

(i) any adaptation, making Lifen materials available to the public at their request or not, distribution, rebroadcasting in any form whatsoever, networking, public communication, whether free of charge or against payment, of all or part of the contents, services, and all elements protected or likely to be protected by intellectual property law reproduced within Lifen;

(ii) any link, access, modification, addition or deletion which relates to the automated processing system of the online edition and which modifies the conditions of publication or the editorial policy. Any failure by the User to comply with these obligations would constitute an infringement within the meaning of articles L. 335-2 and following of the French Intellectual Property Code.

12 - Termination

Each User agrees that Lifen may suspend the User's access without notice, formal notice or compensation of any kind, in the event of the User's failure to comply with any of the obligations described in these GCUs, or in the applicable law, namely:

13 - Invalidity or partial invalidity

If any provision of these GCUs is found to be invalid by a court of competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions hereof.

14 - Applicable law

Lifen has been designed for French Healthcare Professional Users. These CGUs are subject to French law. In the absence of an amicable settlement, any dispute relating to Lifen or in connection with its use will be submitted to a French court of law.